|
To Our Valued Customers and Treasured Friends,
I have been serving customers in the disaster
restoration field since 1996. In fact, I have been in
this field of work at every level: first as a
technician, then a manager and now an owner. Through
this process, I am pleased that I can now pass on a true
world of experience and training on to my customers and
employees. I really enjoy what I do and can’t imagine
doing anything else. It may sound strange for a
businessman to say this, but if I didn’t have to make a
living I would do this for free: the reason is that I
have seen firsthand how we can make a positive
difference in someone’s life. I truly believe in the
power of our services: simply put, we help people who
need us immediately at one of the worst points in their
lives. I can tell you that it is deeply satisfying to
comfort those who have suffered a terrific loss and help
make it right for them. This work is not for everyone.
Your problems are our problems, period. I believe we are
one of the best, if not the best in not only performing
the actual restoration work, but more importantly in
client relations, confidence and trust. I sincerely
look forward to serving the community in times of need
in the areas of water, sewage, mold, smoke and fire
damage restoration and mitigation, for years to come.
Our goal and commitment as a company is that you can
rely on us being available every day of the year, 24
hours a day. We understand that disasters strike at any
moment and it can severely affect your home or business.
We know that in most cases you are calling our office to
entrust the restoration of your biggest investment to
us, either your home or business, and have it done
professionally, efficiently and with compassion and
understanding. As President of this company, it is my
personal pledge to you that we will always be aware of
how important your property and our work is to you. We
will promptly guide you through the process from start
to finish with care and put your mind at ease. Our
employees are trained in every aspect of the services we
offer from the office staff to field technicians. Our
technicians are always uniformed and arrive at your
property in a company marked vehicle. To that end, our
first priority is to bring your home or business to pre
loss condition. We do not sacrifice training, equipment
or customer service to reach this goal. We are not bound
by any entity to perform a job in a certain way. We work
for you and our responsibility is to you, your home,
your business and our employees. We know that there
other companies you can call, and as a result, we
diligently strive to appropriately train, encourage and
compensate our employees for their efforts, as they are
our lifeline to you. Happy, smart employees are
productive employees, and we believe this benefits you:
our deserving customer. All of our staff is given the
appropriate up-to-date tools of the trade. These are all
essential for a healthy working environment and to meet
our company’s initiatives and goals in serving you in
the most superior manner possible.
In closing, I encourage you to browse over our site. We
have gathered an abundant amount of information through
the years and it is our pleasure to share it with you.
If you experience a disaster resulting from water,
sewage, mold, fire or smoke damage, feel free to call
our office to receive a free consultation over the
phone. We have many incentive programs designed to
assist our customers in the event of an untimely
disaster, which can also result in an unexpected
expense. In this challenging economy I am personally
aware of the expense issue faced by all of us, and as a
result, have made prudent and fiscally responsible
business decisions to maintain quality and efficiency,
which directly benefits our customers.
To assist you and show you that we seriously value your
business and trust in us, we are pleased to offer a 25%
discount off all insurance deductibles up to $1,000. If
your job is not an insurance related claim, we will
deduct a 10% discount for all services. It is our way
of putting our money where our mouth is.
Please feel free to call our office at 866-818-1949 to
learn more about our exclusive offers, set up an
appointment or receive your free consultation. I am
available personally anytime if you have any questions.
Sincerely,
Mark Wilson
President |
