Letter From The CEO

To Our Valued Customers and Treasured Friends,

President & CEO Mark WilsonI have been serving customers in the disaster restoration field since 1996. In fact, I have been in this field of work at every level: first as a technician, then a manager and now an owner. Through this process, I am pleased that I can now pass on a true world of experience and training on to my customers and employees. I really enjoy what I do and can’t imagine doing anything else. It may sound strange for a businessman to say this, but if I didn’t have to make a living I would do this for free: the reason is that I have seen firsthand how we can make a positive difference in someone’s life. I truly believe in the power of our services: simply put, we help people who need us immediately at one of the worst points in their lives. I can tell you that it is deeply satisfying to comfort those who have suffered a terrific loss and help make it right for them. This work is not for everyone. Your problems are our problems, period. I believe we are one of the best, if not the best in not only performing the actual restoration work, but more importantly in client relations, confidence and trust. I sincerely look forward to serving the community in times of need in the areas of water, sewage, mold, smoke and fire damage restoration and mitigation, for years to come.

Our goal and commitment as a company is that you can rely on us being available every day of the year, 24 hours a day. We understand that disasters strike at any moment and it can severely affect your home or business. We know that in most cases you are calling our office to entrust the restoration of your biggest investment to us, either your home or business, and have it done professionally, efficiently and with compassion and understanding. As President of this company, it is my personal pledge to you that we will always be aware of how important your property and our work is to you. We will promptly guide you through the process from start to finish with care and put your mind at ease. Our employees are trained in every aspect of the services we offer from the office staff to field technicians. Our technicians are always uniformed and arrive at your property in a company marked vehicle. To that end, our first priority is to bring your home or business to pre loss condition. We do not sacrifice training, equipment or customer service to reach this goal. We are not bound by any entity to perform a job in a certain way. We work for you and our responsibility is to you, your business, your home and our employees. We know that there other companies you can call, and as a result, we diligently strive to appropriately train, encourage and compensate our employees for their efforts, as they are our lifeline to you. Happy, smart employees are productive employees, and we believe this benefits you: our deserving customer. All of our staff is given the appropriate up-to-date tools of the trade. These are all essential for a healthy working environment and to meet our company’s initiatives and goals in serving you in the most superior manner possible.

In closing, I encourage you to browse over our site. We have gathered an abundant amount of information through the years and it is our pleasure to share it with you. If you experience a disaster resulting from water, sewage, mold, fire or smoke damage, feel free to call our office to receive a free consultation over the phone. We have many incentive programs designed to assist our customers in the event of an untimely disaster, which can also result in an unexpected expense. In this challenging economy I am personally aware of the expense issue faced by all of us, and as a result, have made prudent and fiscally responsible business decisions to maintain quality and efficiency, which directly benefits our customers.

To assist you and show you that we seriously value your business and trust in us, we are pleased to offer a 25% discount off all insurance deductibles up to $2,500. If your job is not an insurance related claim, we will deduct a 10% discount for all services. It is our way of putting our money where our mouth is.

Please feel free to call our office at 866-818-1949 to learn more about our exclusive offers, set up an appointment or receive your free consultation. I am available personally anytime if you have any questions.

Sincerely,

Mark Wilson
President

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