FREQUENTLY ASKED QUESTIONS
We've collected a wealth of information on every topic from financing to referrals to insurance. Just choose a category below for answers to the questions you seek.
TSR is Prepared to Tackle Any Emergency
How much does water mitigation cost?
Great question! Because every damage is unique and every property is different, our team is unable to give a reliable estimate for service over the phone or via chat.
Do you accept my property insurance?
Tri State Restorations works with all major insurance carriers. While we are contracted by you (the property owner) to do work at your property, we will collect any deductible payments on behalf of your insurance and send them a copy of our invoice as a courtesy.
What jobs does TSR specialize in?
Tri State Restorations specializes in all kinds of property restoration work including: flood or water damage mitigation resulting from broken pipes or supply lines, sewage damage, mold remediation, biohazard cleanup, smoke & soot cleaning, and more.
What if I'm not filing an Insurance Claim?
We understand the restoration field is one of unforeseen emergencies that everyone is not necessarily ready for. Our customers who self-pay (pay out of pocket instead of filing an insurance claim) are entitled to a 10% discount on services.
What is a restoration company?
Restoration companies are the first responders to a flood, biohazard, fire, water damage, sewage backup or mold disaster occuring at a home or facility. The job of a restoration company is to clean up the mess and to preserve and protect the building and its contents so that further damage will not occur.
Can you help with Coronavirus (Covid-19) cleanup?
Yes! Our key focus is on the safety and well-being of our clients. We are aware of the exposure concerns towards the at-risk community with regards to a business entering your home or facility at this time. Because Tri State adheres to the strict Institute of Inspection Cleaning and Restoration Certification (IICRC) safety standards and diligently enforces a company-wide culture of safety, you can rest assured that we are prepared to keep you, your workers and your family out of harm.
How do I know my building is actually clean?
While there is no scientific testing or methodologies on the market, there is a device called the Hygiena ATP electronic hygiene meter which measures the amount of bacteria on surface materials. This state-of-the-art device gives you results in a matter of seconds and can be used on multiple locations, enabling you to have "Peace of Mind" that your home or facility is guaranteed clean.
How does TSR create 'Peace of Mind'
Training at Tri State is paramount to deliver the exceptional service and knowledge that we are known for to the community.
Why not hire a regular cleaning service?
Because our white glove cleaning services guarantees a deep cleaning and removal of virus and biohazard materials. We use a Hygiena ATP surface tester to periodically check measurements of the bacteria and contaminants present, ensuring all surfaces have been effectively cleaned.
Is Covid-19 covered under my insurance policy?
Generally speaking, Covid-19 is not covered under policies for cleanup. However, check your policy to see if you have a rider or an inclusion for pandemics.
Do you clean up residential and commercial Covid-19 and other infectious disease and bloodborne pathogen mitigation?
Yes! We are a family-owned corporation with over 35 years combined experience in any size disaster cleanup and restoration. Call us today and speak to a trained professional about your particular situation, 866-828-1949.
What experience and training does TSR have to cleanup after infectious disease outbreaks and bloodborne pathogens?
Because Tri State adheres to the strict Institute of Inspection Cleaning and Restoration Certification (IICRC) safety standards and diligently enforces a company-wide culture of safety, you can rest assured that we are prepared to keep you, your workers and your family out of harm.
Will my insurance company cover my claim?
Generally speaking, your homeowner's policy should cover most perils. However, we find that clients should read their policies every year and take inventory of what's covered and what isn't. Many clients are under insured and uninformed about certain riders that can be added for losses such as sewage backups, drains and sump pumps.
Do I have to pay my deductible?
In most cases you will pay your deductible up front and that amount will be deducted from the contractors final invoice.
What happens if i'm not covered by insurance?
Our trained team at TSR will help you navigate and understand your insurance coverages upfront. We send out a trained team of professionals to scope your loss and estimate damages onsite to determine if coverage exists within your current insurance plan.
Do you offer financing?
Yes, we offer financing through EnerBank USA to assist you with your home restoration needs. There is an easy online application process that takes only minutes for most approvals and provides competitive rates and terms. View more information about our current finance opportunities »
Are you affiliated with my insurance company?
No, we do not receive direct referrals from insurance or third-party administrator programs. This is in an effort to better serve you and provide you with the best results available. We take great pride in representing our clients and their needs in-house because environmental disasters are our concerns, and you will want a company that will serve you and your family's best interest, that's the fabric of who we are at TSR.
How do you invoice my job?
We use industry standard software based on the loss and client. Most residential losses are billed through universal software so you can rest assured your getting fair pricing that's based on industry rates.
What is a 3rd party administrator (TPA)?
A TPA is a company hired by the insurance carrier to facilitate the claims process and provide money paid out services.
What is a preferred vendor?
A restoration contractor who performs work directly for the insurance company, represents the insurance company's sole interest and accepts lower pricing for services performed based on a promise of providing them with large quantities of work.
Do you work with my insurance company?
Yes, we work with most insurance carriers. We use the software and methodologies required to work with your carrier to effectively and efficiently close your claim in a satisfactory mannger that relates to the damages you hired us to facilitate.
What is a public adjuster?
A public adjuster is a person or firm hired by the client to represent them in advocating for their insurance policy, facilate work and act as legal representation of the claim should it go into litigation.
What if my insurance company does not pay my claim?
Unfortunately, whether the issue is coverage or the lack of responsibility taken by the carrier, you will be responsible. We want our clients to carefully explore and utilize the options available to them which often includes working with their contractor to determine favorable payment terms, seek finance options or qualify for a program such as our Homeowner Hardship Fund.
What is your response time?
Our technicians typically respond within 90-minutes to locations within the greater Washington DC metropolitan area. NOTE: arrival time to specific service areas may varry based on current weather or traffic conditions and is not guaranteed during county or state emergencies.