Friendly Reminders & Helpful Tips for Current Customers
We understand that experiencing a disaster that leads to property damage and/or loss can be an extremely stressful and trying time. Thank you for trusting Tri State Restorations to service you today – we sincerely hope we have provided you excellent service and peace of mind.
If you have any questions or would like to discuss anything, please do not hesitate to contact us at (866) 602-5782. We've available 24/7 to assist you.
IMPORTANT INFORMATION ABOUT THE MITIGATION PROCESS:
Your service crew may have set up specialized equipment to help dry and clean your property. We know it’s a noisy inconvenience, but it’s important to allow this equipment to run–please don’t turn it off or move it. If you have any questions about the equipment, please call us at 866-602-5782.
We may have set up containments. These plastic barriers are in place for your safety and help us clean and/or dry a specific area without cross-contaminating your property. Please don’t take down or move these barriers, and call us as soon as possible for advice if you need to access an area within the containment(s).
Are you going through insurance? Be wary of accepting any payouts until our work here is completed. Doing so may make you ineligible to receive additional funds for work related to reconstruction or if any additional damage is found. TSR works with all insurance carriers and we are happy to discuss your property directly with your claims adjuster. Please call us if your claim information changes, or if you have any questions.
Daily Equipment Checks. It is important for our team to visit your property to monitor our equipment and perform moisture readings on a daily basis. These reports are compiled and submitted to your property insurance carrier and adjuster along with your final bill to show successful mitigation. If you are unavailable or unsure of your appointment time, please contact us at 866-602-5782.
Our number one priority is SAFETY! We strive to create and maintain an environment that is safe for the occupants of your property and our technicians and . If you have any questions or concerns about any of the procedures being completed or treatments being applied, do not hesitate to call us as soon as possible: 866-602-5782.
A live representative is always available to help answer your questions and address your concerns. Contact Tri State Restorations 24/7 via our emergency services line.